By using Workbench Moderation in Drupal, we created a quality control process that ensures content is ready for public viewing.
Within Drupal there are three levels of responsibility for publishing web pages—author, section publisher, and Web Team.
Role of an Author
An author is responsible for creating or editing web pages. This includes preparing text as well as gathering appropriate images or non-HTML documents. An authore can create a new page or a new draft of an existing page. Drafts are sent to the Web Team or a section publisher for approval by setting them to "Needs Review." Any UUA staffer can be an author.
Role of a Section Publisher
Section publishers are responsible for checking the appropriateness of pages for publication. In addition to confirming that the Web Standard & Style Guides have been followed, a section publisher checks that the content is published or advertised in the appropriate area(s) of UUA.org. A section publisher can reject a page, with commentary, back to an author. If the material is published, it is flagged for a web team member to review.
Role of the Web Team
The Web Team oversees all of UUA.org and has the authority to override an author or section publisher's changes to a web page if necessary. The team can also impose additional workflow requirements upon areas that do not follow the typical process.
The Web Team reviews pages, images, and documents for appropriate content, style and usability standards. They prepare images and PDF or non-HMTL documents as necessary. A Web Team member can reject a page, with commentary, back to a section publisher or author. Once content has been approved it is published to the live website for public viewing.
Training and Support
Any UUA staffer can log into UUA.org and create drafts of pages. Instructions are on the UUA's intranet and training is always available from the Web Team.
Tips for Ensuring Quality Content
- Keep it fresh. Strive for quality content. Update your content regularly; review it at least every six months.
- Spell-check and proof-read pages before submitting drafts for review.
- Test your pages, including links, before publishing your pages. Test your web pages with potential members of your user audience.