Step 3: Consider: causes, history, probability of change

To determine the necessary response, the following points should be considered:

Causes: Why is the disruption occurring? Is it a conflict between the individual and others in the congregation? Is it due to a professionally diagnosed condition of mental illness? Is it a cultural difference?

History: What is the frequency and degree of disruption caused by this person in the past?

Probability of change: How likely is it that the problem behavior will diminish in the future?