Listen attentively to what others are saying.

Be willing to discuss difficult issues.

Use “I” language.

Stay connected through conflict. Don’t disengage.

Paraphrase what you heard the other person say.

Understand boundaries.

Be open to what you can learn from others.

Respect confidentiality.

Communicate directly, avoiding triangulation.

Use positive body language. Lean into the conversation.

Respond rather than react.

Ask clarifying questions.

Engage in truth telling.

Don’t interrupt.

Avoid secrecy.

Try to tamp anxiety.