Every participating employer is required to have at least one designated Remitting Admin — the person responsible for logging into the Empower Plan Service Center (PSC) to remit contributions and post hours worked for all employees. This is a critical role: contributions cannot be submitted without an active, authorized Remitting Admin on file.

This role is typically filled by an office administrator, bookkeeper, financial administrator, or treasurer — whoever manages payroll or financial transactions for your organization.

Setting Up a New Remitting Admin

Each Remitting Admin must have their own unique login credentials for the Empower platform. Login credentials cannot be shared between users or passed on when someone leaves the role — a new form must be submitted for each individual.

To add or remove a Remitting Admin, submit the Empower PSC User Login Request Form. You will need:

• The name, email address, and cell phone number of the person being added (cell phone is required for two-factor authentication)
• Their role or position at your organization
• The name of the person they are replacing, if applicable

Once your request is processed, the Retirement Plan team will contact your new Remitting Admin with onboarding instructions and access to all resources needed to administer the Plan for your organization.

Resources for Remitting Admins

The Knowledge Base for Plan Admins is your primary resource for all instructions related to contribution remittance, posting hours worked, employee enrollment, and other administrative tasks. Resources are updated regularly to reflect current processes and systems — bookmark it for easy reference.