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With respect to member congregations or those congregations seeking membership, the President shall not cause or allow conditions, procedures, decisions or services that are untimely, disrespectful, inequitable, discriminatory or not transparent. Further, without limiting the scope of the foregoing by this enumeration, the President shall not:

  1. Fail to provide an effective process for dealing with congregational complaints.
  2. Fail to operate in accordance with the current Board policy regarding loans to congregations, as documented in "Appendix 2.A: Congregational Loan Policy".

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