Main Content

Quality Assurance

By using the workflow tool in the Content Management System (CMS) we have been able to construct a quality control process that ensures content is ready for public viewing.

Within the CMS there are three levels of responsibility for publishing web pages—author, section editor, and web team.

Role of an Author

An author is responsible for creating or editing content for web pages. This includes preparing text as well as gathering appropriate images or non-html documents. Once entered into the workflow process by the author, pages are sent to the designated section editor for approval.

Role of a Section Editor

Section editors are responsible for checking the appropriateness of pages for publication on the staging server. In addition to confirming that the Web Standard & Style Guides have been followed, a section editor must ensure that the content is published or advertised in the appropriate area(s) of A section editor has the ability to reject a page, with commentary, back to an author. If the material is approved, it is flagged for a web team member to review.

Role of the Web Team

The web team oversees all of and has the authority to override an author or section editor's changes to a web page if necessary. The team is also able to impose additional workflow requirements upon areas that do not follow the typical process.

The web team will review material for appropriate content, style and usability standards. They will prepare images and pdf or non-html documents as necessary. A web team member has the ability to reject a page, with commentary, back to a section editor. Once content has been approved it is published to the live website for public viewing.

Training and Support

Only authorized authors and section editors are permitted to access the CMS. Prospective users are required to participate in a training session before they can to use the CMS.

Tips for Ensuring Quality Content

  • Keep it fresh. Strive for quality content. Update your content regularly; review it at least every six months.
  • Spell-check and proof-read pages before uploading them to the staging server.
  • Test your pages, including hyperlinks, before publishing your content. Test your web pages with potential members of your user audience.

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