On Being a Non Anxious Leader: Emotional Intelligence
The challenges that Membership Professionals face require that one react both with their head and with their heart. Emotional Intelligence is where the head and heart intersect and is an important tool in understanding your own emotions and the emotions of others, in being flexible to changing needs and situations, in calmly and thoughtfully responding to difficult members of the congregation, and in keeping an optimistic and positive outlook in all situations. Studies show that emotional intelligence is twice as important in contributing to excellence in leadership as pure intellect and expertise. This webinar will provide an introduction to emotional intelligence and the five skills required to be at your best as a leader in your congregation. You'll also have a chance to assess your own level of emotional intelligence. 2013