Listen attentively to what others are saying.
Be willing to discuss difficult issues.
Use "I" language.
Stay connected through conflict. Don't disengage.
Paraphrase what you heard the other person say.
Be open to what you can learn from others.
Communicate directly, avoiding triangulation.
Use positive body language. Lean into the conversation.
Respond rather than react.
Ask clarifying questions.
Engage in truth-telling.
Try to tamp anxiety.
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Last updated on Friday, November 22, 2013.
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