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Leader Resource 2: Empathy Role-Play
Perform the skit twice. The first time, partner B will read only his/her dialogue, omitting the words in parentheses. The second time, partner B will read the words in parentheses to identify the different parts of his/her response.
Partner A [frustrated; talking about a co-worker]:
It won't do any good to talk to him; he doesn't listen to anybody. He's going to do what he wants to do. What I say won't make a bit of difference.
Partner B [with compassion in the voice]:
You don't think you'll be heard. (response to content) It sounds like you're feeling hopeless and don't believe you'll be able to change things. (response to feeling)