Manager Guide: Missing Messages
Messages from the list not making it to the subscriber: Unless there's a general problem with our mail server and no one is receiving mail, the most likely cause of this symptom is that messages from uua.org are being marked as spam by the subscriber's email program or ISP. Ask the member to look through their "junk" folder to see if the list messages are there. If they are, have them add the list address (listname@lists.uua.org, or whatever shows up in the "message-from" field) to their "allowed" list.Messages from the subscriber not making it to the list: There are three common reasons why a subscriber's messages wouldn't make it to the list:
- The message contained an attachment or HTML formatting. See "Content not explicitly allowed" to make sure your list's settings are properly defined to help avoid this problem.
- The subscriber's "message-from" address doesn't match the address they've subscribed to the list. See "Post by non-member to a members-only list" for help determining whether this might be the problem, and instructions for working around it.
- The subscriber is being flagged as a spammer by the UUA.org spam filters. This isn't very likely, but if neither (1) nor (2) fix the problem, it is a possibility. Contact the OEC with as much information as possible.
For more information contact webatuuadotorg.
Last updated on Friday, April 18, 2008.
