Etiquette for Use with People Who Have a Psychiatric Problem

When you are with a person who has a psychiatric problem:

Use an open, caring, accepting manner; find some common ground on which to interact
Be genuine; like anyone else, a person with mental illness can pick up on a false or demeaning approach
Try to understand what is being said from the person's perspective; be comfortable even if you feel this person's mind is working in a way that is different from yours.
Stay calm, keep eye contact and retain a calm facial expression and body manner; what is most important is to communicate that you care.
Use sentences and words that are short, simple and uncomplicated. If something you say is not understood, repeat the message, using other words.
Be a good listener. Don't criticize, lecture, or argue. Try to be supportive. Treat the person with respect.
If the person is angry, don't take it personally, and don't approach or touch the person without his or her request or permission.
If the person is willing or indicates a need, offer to get the help of a friend, relative, clergy, or qualified professional.
Focus on the person's strengths and what has been accomplished, and treat this in a positive way.
Structure limits, behaviors and responses in an appropriate way. Ask for advice about how to handle limit-setting. In a non-judgmental and confidential way, ask your minister, Accessibility or Disability Committee, or Caring/Pastoral Care Committee.

For more information contact access @ uua.org.

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Last updated on Wednesday, April 20, 2011.

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